Title Student Financial Services Accounting Manager
Location Goodwill Technical College
Job Information

Essential Functions:

The Student Financial Services Accounting Manager provides leadership and oversight of all financial aid operations and processes for Goodwill Technical College including federal, state, and/or institutional financial aid programs.  Additionally, the Manager is responsible for managing the fiscal functions of the College in accordance with generally accepted accounting principles issued by the Financials Accounting Standards Board, other regulatory and advisory organizations, and in accordance with financial management techniques and practices appropriate within the non-profit industry.


Work is typically performed in an office environment. Extensive use of computer requires long periods of sitting at a desk and reviewing student files. During peak periods, the Manager will typically work extended hours, including some weekends. Responsibilities include:

  1. Develops and manages Return to Title IV (R2T4) withdrawal reports and notifications to the students; process R2T4s and return funds.
  2. Make presentations on Financial Aid to prospective students at orientation sessions and/or other recruiting events.
  3. Assist College Administrative staff and Chief Financial Officer with the overall operations of student financial services, billing and receivables, management of payment plans, third party billing, processing student refunds, and cashiering and record-keeping functions of the College.
  4. Manage student billing disputes.
  5. Conducts needs analysis in compliance with federal, state, and institutional requirements to determine the relative eligibility of each financial aid applicant.
  6. Conducts verification of student and parent application data in compliance with federal criteria.
  7. Determines the types and amounts of financial aid to be awarded through the packaging process according to federal, state and institutional requirements.
  8. Compiles progress information as required by funding sources and submits reports in accordance with program and/or institutional guidelines.
  9. Monitors individual student awards. Resolves data conflicts and over awards.
  10. Works with Director of Student Services on individual student appeals concerning eligibility.
  11. Utilizes professional judgment to adjust a student’s eligibility based on documented mitigating circumstances in accordance with federal statutes. May refer complex eligibility situations to the Director of Student Services.
  12. Provides financial aid counseling to students and parents regarding all aspects of financial aid process. Makes necessary referrals to other student service offices.
  13. Participates in the development of institutional financial aid policies and procedures that will positively impact efficiency and quality of service provided.
  14. Maintains appropriate documentation via data entry system.
  15. Participates in annual training and professional organizations to keep abreast of new information and program changes to be implemented.
  16. Work closely with the Director of Workforce Development and the Chief Financial Officer to implement and maintain internal controls over the fiscal functions of the College.

Skills and Abilities:

  1. Must have excellent organizational skills and be able to complete projects efficiently and independently.
  2. Working knowledge of federal financial aid programs and supporting regulations preferred but not required; training will be provided.
  3. Working knowledge of Title IV program fund regulations preferred but not required; training will be provided.
  4. Working knowledge of U.S. Department of Education rules and regulations preferred but not required; training will be provided.
  5. Working knowledge of current tax forms, regulations and the implications of such regulations on financial aid.
  6. Skill in researching regulatory information and resolving complex financial questions.
  7. Skill in operating a computer and various supporting software packages.
  8. Skill in computing complex mathematical formulas.
  9. Ability to defuse difficult, angry, or emotional situations with students and/or parents.
  10. Ability to prioritize and manage a significant caseload.
  11. Ability to operate a variety of office equipment.
  12. Ability to interpret and explain regulatory information related to the financial aid process.
  13. Must have excellent communication skills including verbal, phone, word processing, email and internet.
  14. Must have good public relations skills and the ability to work with employees and the public.
  15. Must establish and maintain effective working relationships with, and among, all personnel.
  16. Must be able to read, write and communicate clearly in English.
  17. Must be able to work occasionally long or extended hour, including weekends.
  18. Must be able to function in a hectic work environment with occasional periods of high stress.
  19. Must maintain strict confidentiality of all information.


  1. Minimum of BS degree in Accounting or Finance, Ten years related work experience in Accounting or Financial Aid experience in a higher education setting will be considered in lieu of education requirement.
  2. Knowledge of GAAP.
  3. Knowledge of accounting and other applicable software.
  4. Two (2) years of demonstrated experience in student financial aid directly related to financial aid counseling, eligibility determination, need analysis, verification and packaging preferred but not required.
  5. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, graphs, etc.) in its most difficult phases.  Ability to deal with a variety of abstract and concrete variables.
  6. Excellent oral and written communication skills.
  7. Must be proficient in operating a computer and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), and other social media applications.
  8. Must provide own transportation.
  9. Must be able to clear DMV check.
  10. Must possess valid operator’s license and maintain current vehicle registration, liability insurance and vehicle inspection.


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