Title Supervisor (Please specify store location)
Location New Orleans Areas
Job Information


To assist with the day-to-day store operation and sales performance to meet or exceed budget while in compliance with company standards, policies and procedures.  A key holder is primarily considered a Level II employee, however, performs the duties of a supervisor when assigned.    Key holders may act in a supervisory capacity during scheduled work hours.

  1. To use cash register to total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise.
  2. To ensure proper rotation of store merchandise.
  3. To act as a positive role model for employees and trainees in all aspects of professional performance.
  4. To stock adequately. To create a positive public image of Goodwill through a clean store environment, attractive displays and presentable, personable personnel.
  5. To maintain safe and appropriate conditions in the shopping and back room areas.
  6. To keep the store clean and hazard free by vacuuming, mopping and dusting, (including cleaning the bathrooms.)
  7. To observe personnel and safety policies and procedures. To ensure compliance by store employees.
  8. To be able to perform the job duties of Level I and Level II employees.
  9. To attend, as scheduled.

 Key holder Duties

  1. To ensure the hourly floor check and monthly safety self-inspections are conducted.
  2. To ensure all new hires are properly oriented, using the appropriate manual, within the first week of employment. To document that training occurred.
  3. To assist the store manager in controlling the expense to revenue ratio monthly and annually.
  4. To assist in training of sales associates and court-appointed community service workers, as assigned by the store manager.
  5. To assist in supervising, disciplining and recommending discharge of sales associates.
  6. To supervise and motivate store employees to reach production guidelines, (minimum 125 garments per hour with a minimum quality standard of 80%), and to be capable of producing as well.
  7. To monitor and assist in the receiving, pricing and displaying of store merchandise.
  8. To record and balance cash register receipts, make bank deposits and record store transactions.
  9. To assist in the preparation of personnel and payroll records in a timely manner. To complete accurately other paperwork required in the day-to-day operation of the store.

Skills and Abilities:

  1. To assist the store manager in achieving/exceeding sales goals both monthly and annually and to assist in implementing a contingency plan if goals are not being met.

Must be able to interact cordially and productively with a variety of people.

  1. Must be able to market Goodwill and explain the mission to the general public.
  2. Must establish and maintain effective working relationships with, and among, store personnel while motivating them to their best performance.
  3. Must be able to read, write and communicate clearly in English.
  4. Must be able to work a flexible schedule on short notice, including nights and weekends, and occasionally, long hours..
  5. Must be able to lift and carry objects up to 25 lbs frequently and 50 lbs occasionally.
  6. Must be able to use repetitive hand movement when buttoning, sorting, hanging and zipping garments.
  7. Must be able to engage in prolonged standing, walking and in frequent bending, stooping, and stretching.
  8. Must have vision corrected to within normal limits.
  9. Must be able to function in a hectic work environment with occasional periods of high stress.
  10. Must have knowledge of men’s, women’s, and children’s clothing as well as furniture and household items.


High School diploma or GED and one year supervisory experience or a minimum two years in the service industry.

Working Conditions:

Frequent physical exertion, exposure to unfit donated goods and materials, frequent travel in local area, occasional travel in service area.

Marginal Duties:

Other work-related duties as assigned.



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